雅思口语描述优质服务

雅思口语描述优质服务

在现实生活中，很多顾客都是想体现优质的服务，很多行业也开始主攻服务方面，你体现过的优质服务是怎样得呢?下面是雅思口语描述优质服务，欢迎大家阅读!

Describe a good service you received

You should say:

What the service is

When you received it

Who you were with

How do you feel about it

我要说的优质服务是由海底捞的服务员提供的。那大概是半年前，我和自己的同学刚刚结束大学三年级的期末考试，急需一场大餐来弥补自己因为考试而受伤的心灵。于是我们选择了非常受欢迎的海底捞。

The good service I am going to talk about is provided by a waiter in Haidilao, a famous hotpot restaurant in China. It was about half a year ago when my classmates and I had just finished our exams of the senior year in college and decided to have a feast to compensate our wounded heart. We chose the popular Haidilao as our venue.

在那里，我受到最好的服务。服务员看我带着眼镜，等我刚刚坐下，就递上擦眼镜的湿巾。并且给几个玩手机的同学准备了小的塑料袋，防止火锅的汤溅到屏幕上。点菜的时候，他听到我不时的清嗓子，并且打喷嚏，就问我是不是感冒了。我说是的。过了一会，他端着一碗姜汤过来，说这是店里特意为我做的，希望我喝了之后赶紧好起来。在中国传统医学中，姜被认为是治疗感冒的良药。

There, I received the best service I had ever had. The waiter saw that I was wearing glasses. He handed me wet wipes to clean them as soon as I was seated. He also gave us small plastic bags, in which we could slide our cellphones, in case the hotpot soup splashed on the screens. When I was ordering dishes, he noticed that I constantly cleared my throat and sneezed now and then.

He gently asked if I had a cold and I said yes. This article is from Laokaoya website. Do not copy or repost it. A moment later, he served me a bowl of ginger soup, which is believed to be the cure of cold in traditional Chinese medicine, and said it was on the house, hoping I could recover soon.

我非常喜欢海底捞的服务，不是因为它免费提供了许多物品，而是你能感受到那里的服务员是真正关心你的。他们会考虑给你带来不方便的事情，并且设法去解决。

I really enjoy the service in Haidilao, not because it provided a lot of small useful items, but because you could feel that the waiter there truly cared about you. They took all the troubles into account and tried to fix them. That is why I think their service is good.

雅思口语描述优质服务1

Describe a time when you received a good service from a shop or a company.

You should say:

What the service was

Who you were with when you were served

Why you went there

And explain why you think their service was good

解析

题目要求考生描述一次在商场或公司感受道德优质服务体验。内容需包含以下方面：这是什么服务;体验此项服务时身边陪伴的人;你去此处的原因，以及解释你为什么觉得他们的服务很好。

范文

In the modern world, with the rapid development of economy, the service providing for customers is also becoming more delicate. On account of the small town I’ve lived for 18 years, it hardly appeared that I received an impressively good service. The first good service that impresses me is from the Uniqlo store that I went to on my first year in university.

The first-year study is relative easy. One day, I invited my roommates to go shopping with me. There was a big brand of Uniqlo in the mall we went for shopping. Out of curiosity, I dragged my roommates into that Uniqlo store. When I stepped into it, no one came to me and asked what I needed. It made me feel comfortable because sometimes I just wanted to have a look at clothes without buying them. If any salesman comes to me and asks, I will feel ashamed of not buying any goods.

I looked around and picked up one or two clothes that I wanted to try on. Waiting in the line of trying on clothes, I noticed that there were three to four salesmen standing in the entrance of the fitting room to organize clothes in order. It also relieves the guilty from me about trying on clothes without buying because these salesmen don’t just serve you. By the time I was ready to leave, no one had come out and say, “thank you for coming.”.

It might be little strange to call this service a good service because there isn’t any service provided for me. However, it provides me enough space to choose goods that I need or want to buy without putting pressure on me. It respects my right of free choice which lets me feel that it is a good service I had.

雅思口语描述优质服务2

Describe an occasion where you received a good service from a company or shop

You should say:

What the service was

When and where it happened

Whom you were together with

How you felt about it

And explain why you think it was good service

范文：

Two years ago, I succeeded in returning a broken sweater to customer service at ABC store in Canada with my friend. I was very satisfied with the returning service there. It could be the best returning experience I've ever had.

I bought a sweater from ABC store two years ago and washed it immediately after buying it. However, I found it's broken after being washed on the same day. I took this sweater to the store, wishing I could return it by some luck because usually clothes couldn't be returned or exchanged after being washed. The lady was so nice.

She apologized immediately after listening to my request. She said it's their quality problem and promised to refund in 3 business days. She apologized again for the poor quality and shopping experience. I didn't expect it could be solved so smoothly and easily. I would like to shop there again just for their great service.

雅思口语描述优质服务3

Describe an experience on good service in a shop or a restaurant.

When

Where

What

And explain why you think it was good service.

范文：

Let me talk about the experience in an Apple Store. I had a small Mac Mini which I had used for three years. One day in April, the machine could not boot without warning. I tried various methods but couldn’t solve the problem, so I sent it to the nearest Apple Store which was located in the Wangfujin. That shop was newly open and it was quite spacious and there were not many people in there. There was a young man who took my mac, and checked it thoroughly.

He asked several questions politely about when the machine was black screen, and what I was doing the last time the computer was fine. After a couple of minutes, he advised me that the hardware of the machine was good, and there was something wrong with the software, and it was best to reinstall the operating system, which would take me ten minutes before it was finished and reminded me that all the data in the computer would be erased. After I agreed with his suggestion, the young man immediately started to install the latest operating system for me. Several minutes later, thanks to the young man, my Mac Mini was reborn.

I was quite satisfied with the service the young man provided, he was obviously well-trained, and he was quite patient to fully understand what problem was with my mac and used his professional skills to deal with it. Besides, he was very proficient in his field, and seemed very reliable to me.